Complaints Policy

Cuan Bhríde Childcare Centre

Complaints Policy


Cuan Bhríde Childcare Centre­­­ will work in partnership with parents by seeking parents’ views and encouraging parents to participate in any decision-making and development of the service.

It is policy of Cuan Bhríde Childcare Centre to take seriously, give careful attention and a prompt and courteous response to any complaints to ensure the development of a high quality early years service, which meets the needs of children and parents. All complaints will be dealt with fairly and confidentially.

Parents and staff will be made aware that there is a complaints procedure in operation and will receive a copy of the complaints form as part of the Child Protection Policy


  1. If you wish to make a complaint you should contact the Manager to discuss, and hopefully, resolve the matter.

  2. Should you still feel that the matter is unresolved then the complaint should be put in writing to the chairperson.

  3. A written acknowledgement of the complaint will be sent as soon as possible, but not later than 2 weeks from when the complaint was received.

  4. If the complaint is related to the behaviour of the staff, the staff member will be informed that a formal complaint has been made and be given the full details and the right to reply.

  5. The person making the request should be advised that they are free to bring another person with them to a meeting to hear the complaint, to act as a scribe/record minutes.

  6. Following the request, the complainant must be facilitated with a meeting within one month.

  7. An agreed written record of the meeting will be kept by the external mediator and, where appropriate, a formal letter of the outcome will be issues, within a reasonable period following the meeting.

  8. If the complaint cannot be settled Cuan Bhride Childcare Centre shall implement the Disciplinary Policy.

  9. In instances where the complaint involves the welfare of child/children, the information should be made known to the relevant local Duty Social Worker in the Health Service Executive and to the committee, through the chairperson.

  10. If the complaint involves a Child Protection issue, the procedure as outline in the Child Protection Policy will be immediately implemented.

Updated 12 September 2018